Archive for the ‘Communication Tips’ Category

How to project maturity when you look young for your role

Tuesday, November 24th, 2009
how-to-project-maturity-when-you-look-young-for-your-role

Just yesterday a course participant talked about the problem of looking too young for her work role.   She has to represent her organisation at large conferences and  often finds that older people ignore her.

Interesting question. We could look at the problem as a problem to be solved or as an opportunity to be used.j0433082

There are some practical actions to take at that would help solve the problem:

  1. Tie your hair back, if it is long.  Make sure that your fringe is cut clear of your eyebrows. I guess all that applies to guys too.
  2. If you wear glasses, do wear them.
  3. Wear dark and reasonably conservative clothing – it creates an air of authority and people can see you more easily.  Dress for the job you want, rather than your current role.
  4. Work on your voice so you eliminate that Kiwi questioning tone when you are making a statement
  5. Watch your words so you get rid of self-reducing fillers such as ’sort of’ a little bit’, ‘I think’ and of course ‘um’ and ‘ah’. If you get good at this, have a go at getting rid of all forms of the verb ‘to be’.  This will cut out the passive voice and help you sound crisper and more confident – sorry – I should write: ‘This cuts out the passive voice.’

    Now you're impressive!

    Now you're impressive!

You could take the other option and view ‘looking too young’ as an opportunity to be used:   Arm yourself with curiosity and work on learning from these older people. How did they get started in their career?  What have they learnt? What are they noticing in current trends?  What advice could they give you on the challenges you are facing?  Who knows, you could acquire a very helpful mentor.

Presentation skills in ordinary life

Thursday, October 29th, 2009
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A lot of work conversations seem casual but are important.  They will often start something like: ‘ How’s the project going?’

How do you usually answer? – ‘Oh, fine thanks’?  This response could waste a good opportunity. With a bit of planning, you could use the question to raise your profile with the questioner, or gain their useful insight into a problem.

Claudyne Wilder’s latest newsletter in Wilder Presentations covers using the elevator speech to handle these situations.CB050469

In the low-key New Zealand environment, if the elevator speech seems a bit forced, think about planning a soundbite. The system is similar.

For your important projects, you could adapt Claudyne’s suggestion to:

1. Progress: We have surveyed the range of best software solutions

2. Results: It looks like the most applicable one was developed in South Korea

3. Interesting fact: It costs way less than any of the competing systems and looks really good, but for some reason it hasn’t been taken up in any other New Zealand organisations before.

4. Next step: We’re being careful to check that out further

5. Question for the listener: Have you any past experience of this type of gap in adoption of a good software solution?

I am always surprised how challenging it is to work out an elevator speech.  If you need some help, there is a very practical open thread on developing an elevator speech at: Freelance Folder

In case you’re wondering, the guy in the picture is racing from your brilliant elevator speech to organise you a promotion.

Facing your fears and doing it anyway

Wednesday, May 20th, 2009
facing-your-fears-and-doing-it-anyway

Many of us are terrified of speaking out when we know we should or we have real fears of facing a difficult boss or we are scared of spiders and other creepy crawlies.  We all face fears of different things at different times and we must face those fears to be successful.

As Winston Churchill said: ‘Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen”

I have been Googling courage and reading stories about courage lately, including the wonderful book by Susan Jeffers: ‘Feel the Fear and Do It Anyway’ as I am about to embark on what for me will be a ‘face your fears’ experience. I am part of the crew of ‘Soulmate’. We leave at the end of May to sail to Tonga for 2 months. The yacht is certainly seaworthy and the captain (my husband) competent, but  it will be the first time I have been so far off shore and for so long.

Friends say things like “Do you get sea sick?” The answer is yes. “Are you scared” The answer is yes. “Well why do it?”  Now that answer is more complicated.

How many of us do our daily job mostly quite comfortably?  Yet we all know that when we step outside the comfort zone and face a challenge, it is such an adrenalin rush it can keep us buzzing for a long time. As a result we grow.

So I am off to Tonga. I’m sure there will be moments that I will wonder what on earth I’m doing this for.  I will keep in mind however, as Ambrose Redmoon said: “Courage is not the absence of fear, but rather the judgment that something else is more important than fear”

I’m looking forward to being back.

Presenting to different types of people

Monday, May 11th, 2009
presenting-to-different-types-of-people

When planning a presentation, make sure you think about the mindset of the main group in your audience. Don’t present as you would be presented to; your audience might not like that!

A simple form of four quadrant behavioural style is a very practical way to look at four key different types of needs in an audience. There is a good summary of a four quadrant framework at: What planet is my audience from? .

1. Work out roughly which of the four types fits you. Whilst you no doubt have a wonderfully subtle personality, this main style is how you instinctively communicate – it is your default option. Unless you stop and think about it, you will use that main style.

So the solution is clear – stop and think about it!
2. Think about the most common type in your audience and prepare your presentation on the basis of their needs, not yours. Sometimes you will know the personalities of the key decision makers and can use the right approach for them. On other occasions, certain types dominate in particular jobs – IT attracts analysis driven people, social work attracts people who are very focused on how people feel and so on.

Some occupational groups attract certain types. If you are presenting to a group of farmers, many in the audience will be very task-focused and interested in the end point, not the journey along the way. Of course, not all of them will be like this, but this type will cover a fair proportion of the group. With such groups, give them the facts, get to the point quickly and give them room to make up their own minds.

Catering for some of the various types may require you to get creative. However, we can all communicate in a way that suits the other types, but for some of the styles we need to really consciously think about it.  The key is to present in the way the audience wants.
Try it out and enjoy the increase in audience engagement.

We need to communicate to achieve customer service

Monday, May 4th, 2009
we-need-to-communicate-to-achieve-customer-service

How confident are we in giving feedback when we have received poor service? How much easier it would be if we knew what we do well and we don’t do well.

Al Switzler,  www.alswitzler.com says “When it comes to crucial confrontations, we’ve taught a kind of mantra over the years. We say: ‘If you don’t talk it out, you act it out.’

As a customer, we already know what to expect when we dash in for a quick bite at the Golden Arches.  However, when it comes to eating in a highly priced restaurant, two people can have entirely different service experiences.  Think how often people disagree with the reviewer of a best dining guide!

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Treat the contagious disease of negativity

Thursday, February 19th, 2009
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How many of you sitting in your office right now are surrounded by people full of doom and gloom?

Does someone in your circle always can see the downside to anything positive you might have suggested.

I knew a woman once who managed to see only the bad never the good in a situation. There was always something to complain about and to comment negatively on. Even if the day had sunshine and no wind, she could always remark “But it won’t last.  We are sure to get rain and there is a cold gale due.”

Of course at times she was right, but she was so exhausting.

You will know someone with a similarly bleak view on life. The problem is that they can cause an epidemic of doom.

At present it is difficult to read or hear anything positive in the news . Certainly there seems a lot to be pessimistic about. So how can we inoculate ourselves and prevent the spread of this insidious disease? I am not a Pollyanna vaccine,  but there are ways to create a programme to build resilience and reduce the side effects of difficult economic times.

One action is to just use radical surgery. Amputate negative news.  Don’t listen to the whining pessimist.  Stop the spread gangrenous negativity. You may not be able to improve the world’s economic crisis, but you can change your reaction to it. Remember Monty Python and look on the bright side of life.

Courageous networking in tough economic times

Wednesday, February 11th, 2009
courageous-networking-in-tough-economic-times

A lot of people don’t take naturally to networking and some even have an aversion to it.  It is, however, imperative to forge deliberate connections to achieve success in your role.

When the economy is tight and job losses a distinct possibility, you need your networks. These simple steps will help you so take courage and network!

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Can public speaking make you rich and famous?

Thursday, December 11th, 2008
can-public-speaking-make-you-rich-and-famous

The life seems glamorous, the engagements pile up because of your fantastic book or your wonderful experience, but what is the real story?

Answer?  Don’t give up your day job!  There’s excellent coverage of the economics of public speaking in a recent post on Ben Casanocha’s blog: So you want to get on the speaking circuit.

There is another plus of public speaking that Casanocha doesn’t mention – public speaking can attract people to whatever you are doing in that day job – the courses you run, books you have written, great causes you espouse and so on.

By the way, my link to this post came from Tyler Cowan’s blog: The Marginal Revolution. It has been described as the ‘best economics blog in the universe’!