Archive for the ‘Community involvement’ Category

Caring is not just for customers

Wednesday, October 20th, 2010
caring-is-not-just-for-customers

The recent earthquake in Christchurch Christchurchcity.govt.nz  showed us that fundamental core value of caring is alive and well.  Neighbours rallied around to help each other setting up BBQs, sharing with each other and making the most of a very difficult  situation.  Organisations donated generously in both cash and goods

And yet we so often read ,or experience, situations when caring seems to have been forgotten.

Caring translates into all our dealings with people not just those closest to us.

  • When we deliver a presentation we should ‘care’ about our audience
  • When we work with clients and customers we should ‘care’ about them
  • As managers and leaders we should care about our staff.

 Yet unfortunatelyoften we get too busy ,or just plain forget to use that core value in almost all of us.

Roger Steare rogersteare.com recently spoke at a meeting  and he talked passionately about the need to get back to using our core values at work. We care about the things that matter close to us -our families (and/or animals!)  and yet so often at work the culture dulls what we know is intrinsically right -the universals that make us civilised.  The too tight job description so we don’t ‘go the extra mile’.  The rules that stifle common sense

Perhaps it’s time to take stock and not wait for a disaster to bring out the best in us .We all do care  it’s now time to show it

The key to presence is being present

Friday, September 10th, 2010
the-key-to-presence-is-being-present

A common issue for our coaching clients in the past year has been the challenge of increasing the impact of their personal presence. Their  questions are often: ‘What is this ‘presence’  thing and how do I get more of it?’

While everyone needs to be aware of their personal presence, as we take on more influential leadership roles, we  need to be even  more conscious of establishing our presence.

 The key to it is simple…..or is it?

Seek first to understand

The message isn’t new:  Great personal presence requires us first to simply be present to others – by listening to them very carefully. Steven Covey sums it up well with his quote: ‘Seek first to understand before being understood.’

This seems very straightforward, but most of us tend to go into conversations focused much more on our own point of view – what we find interesting, what we want to talk about and so on.  This approach certainly establishes presence, but of the wrong sort!  To develop a strong positive presence, we need to focus first on understanding where the other person is coming from in the conversation.  

 Active listening is the key communication tool for keeping ourselves present.  There’s a challenge though, because while listening appears to be simple, it isn’t often easy.  The process requires commitment and real discipline of our conscious thought. Sometimes we have to keep repeating to ourselves: ‘I really want to listen to this person.’  When we manage to focus in this way, we are truly present. There is a very powerful story that captures the magic of this combination in The Power of Presence and Listening: A Fellow’s Narrative by Musharraf Navaid MD, in the Journal of Palliative Medicine.

Stepping outside your comfort zone isn’t easy

Tuesday, August 17th, 2010
stepping-outside-your-comfort-zone-isnt-easy

I have recently joined (as have hundreds around the world) a ukulele group. We are all enthusiastic and love the experience of communal music.  However I am not that skilled having never played a stringed instrument in my life ,even if the uke is one of the simplest to learn.

I also have the added problem (or excuse) that I’m left handed so I have had my uke altered to make it easier for me to play.

Here is the problem-the rest of the group look at each others fingers (you need to trust me here it is part of the learning!) to help them keep up with the new chords we learn each time we meet.  It doesn’t make sense to me as mine is really upside down and back to front.  Needless to say I am persisting and sort of managing to keep up.

The better player in out group has suggested (well told me really) to  ”Not look where you put your fingers on the chords but just go with the music.”     “What !” I replied, “I have to see where they go…”   .

It was one of those moments when I realised what we ask our participants to do when we are coaching  and training them in presentations.  “Put down your notes”.  “You will be fine without them” .”You know your stuff” etc etc.

How difficult it is to lose the ability to check and check again. Yes it interrupts the flow but it makes us feel better…even though I know it will sound better when I don’t peek.

How often do we as adults seek the comfort of what feels easier and safe?   To grow and succeed we do need to leave our comfort zone and take the big step of trusting to do what we know will make a difference.

So next week with the group I will endeavour not to look …it will take masses of practice at home, a lot of big breaths, but if we are going to be the best little band in Wadestown I will need to grow with the others and step outside my comfort zone.

Stay tuned for the next chapter…

Migrant staff struggling with NZ workplace communications

Monday, August 2nd, 2010
migrant-staff-struggling-with-nz-workplace-communications

Do you have ESOL staff who find it difficulty with the subtleties of NZ  workplace communication?  Now there’s an excellent practical book available called ‘Workplace Talk in Action: An ESOL resource’  Written by Nicky Riddiford and Dr Jonathan Newton, it provides practical tips,  exercises, and dialogues on topics such as making requests, small talk, and apologising. On purchase you get the opportunity to download the relevant audio  dialogues. It is available from the university or from Vic Books

The book is based research into NZ workplace communication by the  Applied Linguistics Department.  This research has provided the basis for Nicky Riddiford’s  teaching in the  University’s very successful Skilled Migrant programme.  When I was presenting the workshop last week, I asked Nicky how she would describe the main change people have to make to manage communication in the NZ workplace. Interestingly her answer was that they have to soften their approach. Seems we’re not as straigth forward as we like to think we are! 

Through my involvement in the Rotary Club of Wellington,  I present a regular workshop titled ‘Thinking on Your Feet’.  It is always very interesting working with a group of professional people from a wide range of cultural backgrounds. Here’s me presenting the programme.

The Skilled Migrant  programme won an EEO Award last year and Rotary is very proud of its involvement.  Rotarians provide workshops on specialist topics, people to give interview practice and role play other work situations.  It helps with internships for the students and provides mentoring for the students as they graduate from the programme. a great town-gown partnership.