Archive for the ‘Effective Meetings’ Category

How to get heard in a meeting

Wednesday, May 12th, 2010
how-to-get-heard-in-a-meeting

I was recently asked: “How do you speak up in a meeting when you are not sure if you have a valid point to make?  What can I say when I  haven’t had time to think out my response?”

This questioner said he needs to think things through before speaking up.  As a result he often leaves a meeting having said nothing. He has been told that colleagues believe either that he has nothing to contribute, or that he is disengaged from the discussion.  Can you relate to this challenge?

Often the easiest way to contribute is by asking questions and the questions can steer a group that is going around in circles.  Questions can arise simply from listening and enable us to contribute while we guide the group towards a more useful outcome. 

Goal oriented questions are one way to do this - for example:

  • What do we need to achieve in this meeting?
  • What would you like to be different when you leave this session or meeting?
  • What is important for the end user of this xxxx?
  • What do we want to be different about the customer experience?

Another simple intervention is to asking clarifying questions, such as: “What is an L.E.T again?” This will let people know you are listening.  You can also use summarising questions to ensure you have understood: “So for you to be comfortable with the new system you require more information on x, y and z?”

To be heard and  to demonstrate that you are involved – ask questions.  For some more suggestions look at an interesting article in the American Chronicle

Public speaking vs.the real thing

Wednesday, May 5th, 2010
public-speaking-vs-the-real-thing

How often do we hear someone saying they are uncomfortable about public speaking?
In reality how often do you talk to the ‘public’ without knowing them?

Presentations or speaking to groups is something most of you do everyday at work. In meetings ,presenting ideas, or more formally giving proposals etc. The people you are talkiing to are not ‘public’ , unless you are a politician and thats another whole new ball game!

You will prbably be known to your audience, if not you will have been introduced.Yet some people call it public speaking.
This is not a toastmasters exercise, most of you will be presenting in work environments where the opportunity to speak is quite different.

Here are some tips for presenting (not public speaking!)

Always put yourself in the shoes of your audience-talk their talk
Know what you want to achieve with your presentation-what do you want your take home message to be? e.g “I’m excited about the changes and understand how they will affect me”.
Use as many live examples as you can
and be real-it is important you come through as authentic and not a clone.

Five tips for teleconference presentations

Sunday, September 21st, 2008
five-tips-for-teleconference-presentations

Imagine this:

It is 10 pm.  You are in your office on your own, making a technical presentation to an internal audience.  This audience is, however, spread around the globe and viewing your complex slides on their PCs.  Every so often a side conversation breaks out in a different office and in a different.

Tough presenting?  Yes and you can expect to do more teleconference presenting, especially in New Zealand and Australia.  The use of this type of presentation is increasing rapidly, because the technology enables huge savings of time and money and helps reduce the carbon emissions involved in air travel.   Unfortunately, the NZ end of such presentations is often scheduled at late evening hours to fit in with northern hemisphere timetables.

So, if there will be far more teleconference presentations, how can we make the best of them?

Get the protocols right:

Make sure that a facilitator is appointed to manage the whole process.  Get the whole group to agree on the etiquette that will be followed, including aspects such as: no side discussions, speakers always going through the facilitator and always identifying themselves as they start to speak,

Help the audience concentrate:

Take into account that this type of presentation is difficult for the audience’s concentration as well as your own. Help them with the listening process as much as you can:

1. Use repetition.

Plan to include a preview of your presentation early in your presentation, so the audience get a sense of what to expect. Regularly repeat key words and summarise the main points so far. Make a final summary near the end

2. Plan for variety

Structure your presentation so that it has a variety of short segments, with some differences in approach between segments.  Make sure your slides use varied visual effects and take the time to briefly orient the audience to more complex slides. Include some humour in your slides

3. Build a personal connection

Form a mental picture of someone in your audience at their particular location and imagine that you are speaking to them.  Create this impressions by using names of people in your audience. Ask questions that get the audience involved and as you ask them, use someone’s name.

Work on getting your personality to come through, so that the audience can get some sense of personal connection. Do this via voice variety, turns of phrase, metaphor and anecdote. • Use people’s names to keep them focused on your presentation.

Use plenty of pause. We do this frequently when speaking to a visible audience and you need to replicate this with your invisible audience.

4. Manage the logistics

For the audience, provide a PDF of your presentation online, in case the slides don’t show on their screens.  Keep  a paper copy of the slides handy in case the slides don’t show up on your screen. For a good personal touch, think about emailing a summary of your presentation after you have finished.

These teleconference presentations are here to stay, it is up to presenters to ‘get with the programme’.  For some more tips – on the technical side look at: chacocanyon and on the communication side look at:coachboz