Archive for the ‘Presentation skills’ Category

How important is getting the right word right when we speak?

Thursday, July 22nd, 2010
how-important-is-getting-the-right-word-right-when-we-speak

I was recently reading a post in the Guardian newspaper  www.guardian.co.uk  about Sarah Palin’s www.facebook.com/sarahpalin  malaproposims and how recently prominent US politicians have had a case of foot in mouth.

As we all know communication can be a movable feast, albeit with ones foot in ones mouth, however isn’t the message the sum of the parts?

For example parents think their  children can get their message across quite succinctly when they need to with out the whole Thesaurus . Mind you the communication can collapse when the message from the parent falls on deaf ears.

In our experience the emotion behind the message and the emotion of the recipient is essential for effective communication.

 If you are sitting listening to someone eloquently drone on in a bored “I’ve said this many times before” voice as a listener you can quickly tune out. On the other hand if you are listening to some one who is passionate about their topic and they get the odd word muddled we still  ’get it’.

Of course all this depends on how the receiver prefers their messages…there is always the odd one who is happy with the bore as long as their PowerPoint presentation is full of obscure interesting research and they can read and then tune out.

Thank goodness for people with passion!

Audience engagement

Monday, June 7th, 2010
audience-engagement

Coffee with my friend Lesley Moffatt is always stimulating. Last year she recommended this excellent book: Made to Stick by Chip and Dan Heath. I have been suggesting it to anyone who asks about audience engagement. 

Made to Stick

The authors are brothers.  Chip is a Stanford professor who researched and taught what made ideas stick.   Dan worked in the field of educational publishing and thus need to find out what makes great teachers great.  They realised they had both been focused on the same question: Why do some ideas succeed while others fail?

The result of their work is their book ‘Made to Stick’ and the ideas are enormously useful for presenting as well as many other fields. They have a blog at: Heath Brothers

They pin down six key principles of ’stickability’ and every single one is relevant to making your presentation engaging:

  1. Simplicity: We need ideas that are simple but also profound – this is why the Tui ‘Yeah Right’ ads caught on so well.
  2. Unexpectedness: We need to generate interest and curiosity: The Air New Zealand body paint ads are a case in point!
  3. Concreteness:Ideas need to be conveyed in very concrete terms so they mean the same thing to everyone.  The concreteness gives us a hook to hang the ideas on. Years ago I was very thrilled that my son’s general knowledge when I discovered he knew the capitals of nearly all the states in the US.  It was only later I realised that actually he knew all the ones that had good basketball teams, but  none of the others! The concrete fact of basketball enabled him to easily memorise the city names.
  4. Credibility: People must believe the idea. Sticky ideas are credible, but people don’t like lots of facts.  Something that appeals to our idea of common sense seems to work well, even if  it is wrong!  Fears about the risks of vaccination fall into this category.
  5. Emotions: We must get people to care about our ideas.Obama’s presidential nomination speech tapped into an emotional surge of hope with the famous lines: ‘Yes we can!’
  6. Stories: We need to get people to act on our ideas. Stories get us prepared to respond quickly and effectively. Stories are a major source of motivation for people in every walk of life. Stories can do 1-5 above as well as #6!

By the way, if you are on a school board, Lesley Moffatt provides excellent training and consultation for people working on school and other community boards. She has a blog at: Onboard with Lesley Moffatt

Presenting without using PowerPoint

Wednesday, June 2nd, 2010
presenting-without-using-powerpoint

People sometimes ask me if it is possible to present effectively without using slides. Of course the answer is:’Absolutely yes!’ If you want to look at an excellent example of ‘Absolutely yes’ that has interesting content as well, look at the video I have included below. Simon Sinek’s presentation is titled: How Great Leaders Inspire’. As you watch keep in mind that he would have practised this presentation many times before.

I found this link via Ellen Finklestein’s useful PowerPoint Tips blog

Presenting amidst the Twitter

Sunday, May 16th, 2010
presenting-amidst-the-twitter

Audience atwitter?

Recently several people have been talking about the impact of Twitter on presentations.  I haven’t actually experienced it; or perhaps I just haven’t been conscious of it!  Mostly it appears to be used in IT conferences, but it seems to be spreading wider than this. If it is becoming more common, it is worth thinking about how to manage its impact.

If you think of Twitter as being the expression of  extraneous thoughts, related or not to the presentation, to some extent it has just brought to the surface what has always gone on for audiences anyway.

In ’self-help speak’, I wonder if it is useful to think about the challenge  from a position of  either scarcity or abundance?

Using the scarcity response, you would ask people to switch off their mobile phones while you are speaking. That would probably work okay with obedient audiences. I did see one speaker who announced that he would be so riveting we would discover that we wouldn’t be interested in our mobile phones – he wasn’t!  One person I talked to had been part of a negatively twittering audience.  He thought in that situation, the negativity was in danger of becoming a group-think response.  Certainlysuch spreading  criticism  could easily lead a presenter to react from scarcity.

Using abundance could mean deciding that Twitter is a valuable opportunity for dialogue with the audience. You could decide that the people twittering are at least thinking about your content.  You could respond to the tweets using a gatekeeper colleague, rather like the chair of a panel discussion. The colleague could monitor the tweets, looking for  lines of discussion and suggesting some threads for your commentary.  If you had lots of practice and could think quickly, you could even  perhaps manage this dialogue yourself.

 There’s an interesting post on Pistachio: Micro Sharing Macro Results.  Have any of you experienced the Twittering audience?

Public speaking vs.the real thing

Wednesday, May 5th, 2010
public-speaking-vs-the-real-thing

How often do we hear someone saying they are uncomfortable about public speaking?
In reality how often do you talk to the ‘public’ without knowing them?

Presentations or speaking to groups is something most of you do everyday at work. In meetings ,presenting ideas, or more formally giving proposals etc. The people you are talkiing to are not ‘public’ , unless you are a politician and thats another whole new ball game!

You will prbably be known to your audience, if not you will have been introduced.Yet some people call it public speaking.
This is not a toastmasters exercise, most of you will be presenting in work environments where the opportunity to speak is quite different.

Here are some tips for presenting (not public speaking!)

Always put yourself in the shoes of your audience-talk their talk
Know what you want to achieve with your presentation-what do you want your take home message to be? e.g “I’m excited about the changes and understand how they will affect me”.
Use as many live examples as you can
and be real-it is important you come through as authentic and not a clone.

Simple way to improve your slides for work presentations

Thursday, February 4th, 2010
simple-way-to-improve-your-slides-for-work-presentations

It is now clear that traditional bullet point slides really don’t work.  If something is complicated we can’t read the slides and listen at the same time.  Generally your audience will give up doing both.CB100343

The challenge is to find a different way of using slides if you are not artistic, zany or blessed with the ability to create pithy messages. Just this week I was working with a very busy client who had to rapidly develop a presentation on a very complex topic, including slides. All he could do was to simplify and thin out his slides.

David Gibson’s Trainer Tips useful fortnightly tips from www.Eureka.com recently provided a simple practical answer to this challenge.  I have reprinted it here:

It’s Official – Bullet Points Hinder Learning

I guess most trainers knew that – but until now it was just an instinctive feeling we had that we couldnt’t actually quantify. Well, Dr Chris Atherton, a cognitive psychologist carried out research using different formats of PowerPoint presentations – bullet points and ’sparse’ slides and found that the sparse slides returned double the recall of bullet points. Why? Because here learners are using 2 pathways in the brain, the auditory part of the brain which also handles the written word and a second part of the brain, the visual cortex which handles pictures. So rather than overloading the auditory cortex while ‘boring’ the visual cortex, you stimulate both. It also means that once the slide has been ‘processed’ by the brain, learners can concentrate on the spoken word.

So this tip builds upon that research and suggests ways to help maximise the recall potential of your learners when you have to use PowerPoint for some of your training.

Bullet Points vs Sparse Slides
Here is an example of a traditional type of slide that uses bullet points and a graph.

Chris’s research would suggest to maximise the learning using PowerPoint for this slide, you should use more slides with a reduced amount of text per slide rather than a single slide showing multiple bullet points. For example you might use several slides of just sparse text , or the same sparse slides including images .

How to maximise the learning when using PowerPoint

  • Design your slides without using bullet points.
  • Break slides down to a single idea per slide and ideally use about 4 words.
  • Use an image only if the image ‘adds’ something to the content. Remove it if it’s there just to make the slide look ‘nice’ as this act as a distraction to your learners.
  • Only put key information onto you slides, ie what you want your learners to focus upon.
  • Make your learners work eg put a graph onto your slide but omit the axis number and have learners try to ‘guess’ the axis and the numbers, or in our example, we could include the text “Increases retention by up to …” and we could ask learners to have a guess at the number . In other words, remember to involve your learners in the learning.

To view a presentation using this method click here. Note, this is a presentation and I wouldn’t suggest you train using this style.

The actual research was presented at the recent Technical Communication UK Conference in 2009 by Dr Chris Atherton. Click here for further information on Dr Chris Atherton.

Call To Action

Design your slides for maximum retention. Do this by avoiding bullet points and ‘cluttered’ slides. Instead use multiple slides which include around 4-6 words and maybe an image to enhance the content.

Presentation skills in ordinary life

Thursday, October 29th, 2009
presentation-skills-in-ordinary-life

A lot of work conversations seem casual but are important.  They will often start something like: ‘ How’s the project going?’

How do you usually answer? – ‘Oh, fine thanks’?  This response could waste a good opportunity. With a bit of planning, you could use the question to raise your profile with the questioner, or gain their useful insight into a problem.

Claudyne Wilder’s latest newsletter in Wilder Presentations covers using the elevator speech to handle these situations.CB050469

In the low-key New Zealand environment, if the elevator speech seems a bit forced, think about planning a soundbite. The system is similar.

For your important projects, you could adapt Claudyne’s suggestion to:

1. Progress: We have surveyed the range of best software solutions

2. Results: It looks like the most applicable one was developed in South Korea

3. Interesting fact: It costs way less than any of the competing systems and looks really good, but for some reason it hasn’t been taken up in any other New Zealand organisations before.

4. Next step: We’re being careful to check that out further

5. Question for the listener: Have you any past experience of this type of gap in adoption of a good software solution?

I am always surprised how challenging it is to work out an elevator speech.  If you need some help, there is a very practical open thread on developing an elevator speech at: Freelance Folder

In case you’re wondering, the guy in the picture is racing from your brilliant elevator speech to organise you a promotion.

Presenting to different types of people

Monday, May 11th, 2009
presenting-to-different-types-of-people

When planning a presentation, make sure you think about the mindset of the main group in your audience. Don’t present as you would be presented to; your audience might not like that!

A simple form of four quadrant behavioural style is a very practical way to look at four key different types of needs in an audience. There is a good summary of a four quadrant framework at: What planet is my audience from? .

1. Work out roughly which of the four types fits you. Whilst you no doubt have a wonderfully subtle personality, this main style is how you instinctively communicate – it is your default option. Unless you stop and think about it, you will use that main style.

So the solution is clear – stop and think about it!
2. Think about the most common type in your audience and prepare your presentation on the basis of their needs, not yours. Sometimes you will know the personalities of the key decision makers and can use the right approach for them. On other occasions, certain types dominate in particular jobs – IT attracts analysis driven people, social work attracts people who are very focused on how people feel and so on.

Some occupational groups attract certain types. If you are presenting to a group of farmers, many in the audience will be very task-focused and interested in the end point, not the journey along the way. Of course, not all of them will be like this, but this type will cover a fair proportion of the group. With such groups, give them the facts, get to the point quickly and give them room to make up their own minds.

Catering for some of the various types may require you to get creative. However, we can all communicate in a way that suits the other types, but for some of the styles we need to really consciously think about it.  The key is to present in the way the audience wants.
Try it out and enjoy the increase in audience engagement.