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We're passionate about communication and have collected a whole lot of practical ideas and interesting thoughts on the subject. Look through our blog or contact us if you'd like further information on a particular topic.

Presenting amidst the Twitter

May 16th, 2010 | by Lee
presenting-amidst-the-twitter

Audience atwitter?

Recently several people have been talking about the impact of Twitter on presentations.  I haven’t actually experienced it; or perhaps I just haven’t been conscious of it!  Mostly it appears to be used in IT conferences, but it seems to be spreading wider than this. If it is becoming more common, it is worth thinking about how to manage its impact.

If you think of Twitter as being the expression of  extraneous thoughts, related or not to the presentation, to some extent it has just brought to the surface what has always gone on for audiences anyway.

In ’self-help speak’, I wonder if it is useful to think about the challenge  from a position of  either scarcity or abundance?

Using the scarcity response, you would ask people to switch off their mobile phones while you are speaking. That would probably work okay with obedient audiences. I did see one speaker who announced that he would be so riveting we would discover that we wouldn’t be interested in our mobile phones – he wasn’t!  One person I talked to had been part of a negatively twittering audience.  He thought in that situation, the negativity was in danger of becoming a group-think response.  Certainlysuch spreading  criticism  could easily lead a presenter to react from scarcity.

Using abundance could mean deciding that Twitter is a valuable opportunity for dialogue with the audience. You could decide that the people twittering are at least thinking about your content.  You could respond to the tweets using a gatekeeper colleague, rather like the chair of a panel discussion. The colleague could monitor the tweets, looking for  lines of discussion and suggesting some threads for your commentary.  If you had lots of practice and could think quickly, you could even  perhaps manage this dialogue yourself.

 There’s an interesting post on Pistachio: Micro Sharing Macro Results.  Have any of you experienced the Twittering audience?

How to get heard in a meeting

May 12th, 2010 | by Lee
how-to-get-heard-in-a-meeting

I was recently asked: “How do you speak up in a meeting when you are not sure if you have a valid point to make?  What can I say when I  haven’t had time to think out my response?”

This questioner said he needs to think things through before speaking up.  As a result he often leaves a meeting having said nothing. He has been told that colleagues believe either that he has nothing to contribute, or that he is disengaged from the discussion.  Can you relate to this challenge?

Often the easiest way to contribute is by asking questions and the questions can steer a group that is going around in circles.  Questions can arise simply from listening and enable us to contribute while we guide the group towards a more useful outcome. 

Goal oriented questions are one way to do this - for example:

  • What do we need to achieve in this meeting?
  • What would you like to be different when you leave this session or meeting?
  • What is important for the end user of this xxxx?
  • What do we want to be different about the customer experience?

Another simple intervention is to asking clarifying questions, such as: “What is an L.E.T again?” This will let people know you are listening.  You can also use summarising questions to ensure you have understood: “So for you to be comfortable with the new system you require more information on x, y and z?”

To be heard and  to demonstrate that you are involved – ask questions.  For some more suggestions look at an interesting article in the American Chronicle

Public speaking vs.the real thing

May 5th, 2010 | by Janine
public-speaking-vs-the-real-thing

How often do we hear someone saying they are uncomfortable about public speaking?
In reality how often do you talk to the ‘public’ without knowing them?

Presentations or speaking to groups is something most of you do everyday at work. In meetings ,presenting ideas, or more formally giving proposals etc. The people you are talkiing to are not ‘public’ , unless you are a politician and thats another whole new ball game!

You will prbably be known to your audience, if not you will have been introduced.Yet some people call it public speaking.
This is not a toastmasters exercise, most of you will be presenting in work environments where the opportunity to speak is quite different.

Here are some tips for presenting (not public speaking!)

Always put yourself in the shoes of your audience-talk their talk
Know what you want to achieve with your presentation-what do you want your take home message to be? e.g “I’m excited about the changes and understand how they will affect me”.
Use as many live examples as you can
and be real-it is important you come through as authentic and not a clone.

Reading a speech

March 22nd, 2010 | by Lee
reading-a-speech

The ideal advice about reading a speech is: Don’t! ……

…but then there is real life.  You may have a very formal speaking role where you have to get the wording exactly right.  In this situation, you will have to read the speech.

So really the advice is: Don’t look like you are reading the speech.

Last week I worked with a client on his introduction of a very important speaker at a very formal occasion. Aside from all the usual preparation elements, these were the three important steps so he would not look like he was reading the speech:

  • Look up when you speak, look down to pick up the next sound bite.  This sounds very weird, but works really well.  You are creating a good pause when you look down and effective eye contact when you look up. This is sometimes called: ‘Scoop up then dump’. I don’t like that because it gives the wrong idea about the connection you need when you look up.
  • When you are working on the speech, always read it aloud so you can get it close to how you would talk if you were just talking and not reading.  Try to recreate the natural rhythms of your speech.  You will need to use emphasis, stress and pace variation carefully to achieve this.  Read it out to someone who knows you well and get them to help you adjust it into your natural speaking patterns. This is the time to alter any wording that becomes difficult under pressure.
  • Work out the meaning of the speech and the audience situation, then use your voice to create that meaning.  My client last week  was using contrasting pairs of ideas, from the very large to the very small. He could create that contrast by using a louder slower voice for the large and a quieter voice for the small. Really you are varying your voice to ‘act out’ the ideas.

Just one more thing: Use a large font for your lectern notes and keep the text to the top half of the page.  On the lectern this will enable you to easily see it without having to bend your head

There are some more tips in CommOn

Inspiring leadership what does it mean?

February 10th, 2010 | by Janine
inspiring-leadership-what-does-it-mean

Inspiring leadership what does it mean?

So often we read about transformational leadership and the words that go around it.
One of the most bandied about word is inspirational.
This word translates into a whole lot of different things depending on the listener.

I was recently talking to a very successful leader who is leading a transformation process and was to talk to his leadership team. When I suggested the team would like him to be inspiring he said “I can’t stand that word”.

On asking for more information I found he thought that being inspiring meant he needed to ‘act’ and have a show almost with balloons. He is a very effective quietly spoken leader and it was not how he wanted to be portrayed.

For me the word inspiring and giving an inspiring presentation to your team means being you. Speaking from the heart as well as the head is essential. It means giving real life examples –the stories the team can believe in.

We humans connect with stories it goes back to our cave dwelling days. There is something magic in the ability to tell a story that resonates with truth and connects the listener to the message.
That to me that is inspirational…not ‘putting on a show’

Simple way to improve your slides for work presentations

February 4th, 2010 | by Lee
simple-way-to-improve-your-slides-for-work-presentations

It is now clear that traditional bullet point slides really don’t work.  If something is complicated we can’t read the slides and listen at the same time.  Generally your audience will give up doing both.CB100343

The challenge is to find a different way of using slides if you are not artistic, zany or blessed with the ability to create pithy messages. Just this week I was working with a very busy client who had to rapidly develop a presentation on a very complex topic, including slides. All he could do was to simplify and thin out his slides.

David Gibson’s Trainer Tips useful fortnightly tips from www.Eureka.com recently provided a simple practical answer to this challenge.  I have reprinted it here:

It’s Official – Bullet Points Hinder Learning

I guess most trainers knew that – but until now it was just an instinctive feeling we had that we couldnt’t actually quantify. Well, Dr Chris Atherton, a cognitive psychologist carried out research using different formats of PowerPoint presentations – bullet points and ’sparse’ slides and found that the sparse slides returned double the recall of bullet points. Why? Because here learners are using 2 pathways in the brain, the auditory part of the brain which also handles the written word and a second part of the brain, the visual cortex which handles pictures. So rather than overloading the auditory cortex while ‘boring’ the visual cortex, you stimulate both. It also means that once the slide has been ‘processed’ by the brain, learners can concentrate on the spoken word.

So this tip builds upon that research and suggests ways to help maximise the recall potential of your learners when you have to use PowerPoint for some of your training.

Bullet Points vs Sparse Slides
Here is an example of a traditional type of slide that uses bullet points and a graph.

Chris’s research would suggest to maximise the learning using PowerPoint for this slide, you should use more slides with a reduced amount of text per slide rather than a single slide showing multiple bullet points. For example you might use several slides of just sparse text , or the same sparse slides including images .

How to maximise the learning when using PowerPoint

  • Design your slides without using bullet points.
  • Break slides down to a single idea per slide and ideally use about 4 words.
  • Use an image only if the image ‘adds’ something to the content. Remove it if it’s there just to make the slide look ‘nice’ as this act as a distraction to your learners.
  • Only put key information onto you slides, ie what you want your learners to focus upon.
  • Make your learners work eg put a graph onto your slide but omit the axis number and have learners try to ‘guess’ the axis and the numbers, or in our example, we could include the text “Increases retention by up to …” and we could ask learners to have a guess at the number . In other words, remember to involve your learners in the learning.

To view a presentation using this method click here. Note, this is a presentation and I wouldn’t suggest you train using this style.

The actual research was presented at the recent Technical Communication UK Conference in 2009 by Dr Chris Atherton. Click here for further information on Dr Chris Atherton.

Call To Action

Design your slides for maximum retention. Do this by avoiding bullet points and ‘cluttered’ slides. Instead use multiple slides which include around 4-6 words and maybe an image to enhance the content.

How to project maturity when you look young for your role

November 24th, 2009 | by Lee
how-to-project-maturity-when-you-look-young-for-your-role

Just yesterday a course participant talked about the problem of looking too young for her work role.   She has to represent her organisation at large conferences and  often finds that older people ignore her.

Interesting question. We could look at the problem as a problem to be solved or as an opportunity to be used.j0433082

There are some practical actions to take at that would help solve the problem:

  1. Tie your hair back, if it is long.  Make sure that your fringe is cut clear of your eyebrows. I guess all that applies to guys too.
  2. If you wear glasses, do wear them.
  3. Wear dark and reasonably conservative clothing – it creates an air of authority and people can see you more easily.  Dress for the job you want, rather than your current role.
  4. Work on your voice so you eliminate that Kiwi questioning tone when you are making a statement
  5. Watch your words so you get rid of self-reducing fillers such as ’sort of’ a little bit’, ‘I think’ and of course ‘um’ and ‘ah’. If you get good at this, have a go at getting rid of all forms of the verb ‘to be’.  This will cut out the passive voice and help you sound crisper and more confident – sorry – I should write: ‘This cuts out the passive voice.’

    Now you're impressive!

    Now you're impressive!

You could take the other option and view ‘looking too young’ as an opportunity to be used:   Arm yourself with curiosity and work on learning from these older people. How did they get started in their career?  What have they learnt? What are they noticing in current trends?  What advice could they give you on the challenges you are facing?  Who knows, you could acquire a very helpful mentor.

What do we mean by influence?

November 18th, 2009 | by Lee
what-do-we-mean-by-influence

During a recent stint in the library, I noticed that many books with the subject category of ‘influence’ were really more about persuasion.

Thereare important differences  between ‘influence’ and ‘persuasion’:42-16223431

Persuasion is a more direct, short-term  activity and requires a larger emotional component.  Influence is more indirect, longer term and depends more on logic.  Persuasion mainly involves one way communication, whereas influence is often multi-directional.

There is an interesting post and discussion on this  at Saying What You Mean, and a thought-provoking acronym from Brian Ahearn that covers both persuasion and influence:  He says that influence is about

P. E.O.P.L.E.:

Powerful

Everyday

Opportunities to

Persuade, that are

Lasting and

Ethical

Many of us put a great deal of time and effort thinking about persuasion and not nearly enough into influence.  If you are not very articulate, you will  probably find it easier to focus on influencing rather than persuasion.  At least it is a more gradual process that you can plan and execute.

So look for those everyday opportunities and use them to build your influence.