Welcome to New Zealand’s communication skills blog.

We're passionate about communication and have collected a whole lot of practical ideas and interesting thoughts on the subject. Look through our blog or contact us if you'd like further information on a particular topic.

Leadership strengths are great but…

November 24th, 2010 | by Lee
leadership-strengths-are-great-but

I was looking for something else in the Harvard Business Review and came across an interesting article cautioning people about the current focus on personal strengths.  In:  Stop overdoing your strengths,  Roberts Kaplan and Kaiser point out that whilst it is more productive to focus on your strengths than to focus on your weaknesses, we need to be moderate in that focus. 

So how can too much focus on a strength become a weakness?  Kaplan and Kaiser say that most 360 degree leadership surveys assume high scores are best, but the reality may not be quite so rosy. For example, we all know managers who would score highly on measures of collaboration and as a result find it very difficult to be decisive.  

The article sets out an interesting chart of opposing dualities: Strategic vs Operational, Forceful vs Enabling. Their research shows that even a mild overdose of one of the pair will cause the other to suffer.  They also have found that overuse of one strength will crowd out another – to the detriment of the people they lead and to their own career. The more forceful a leader becomes, the less she will use enabling approaches.

What can you do to achieve a balance?

  1. When you get a high 360 rating – once you have finished feeling pleased with yourself, just question whether it is too much of a good thing.
  2. Ask your colleagues those three powerful stop/start/continue questions: What should I do more of?  What should I do less of?  What should I continue to do? These questions should flush out the overuse syndrome!
  3.  You should also ask those same questions of someone close to you in your personal life.  During coaching, we often discover that the manager’s partner could have given them similar feedback years ago and it would have been just as reliable as any 360 tool!  Sometimes a manager who was shocked by some feedback received, discovers that  their partner was not at all surprised.

At Communicate we really like the practicality of the DiSC behavioural style inventory.  DiSC highlights a common tendency of  overusing a DiSC strength when we are under pressure, to the point where it becomes a negative.  For example, a peersuasuve influencer, under pressure will often over promise and completely under-deliver.

It might be worthwhile considering whether you O.D. on some your strengths. No idea what strengths you have?  We recommend: ‘Now Discover Your Strengths’

The challenge of a new team

November 15th, 2010 | by Janine
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It’s Monday morning and and I am feeling chuffed at achieving a stretch goal we had. After only a few months we managed to perform a short concert without embarrassing ourselves, in fact sounding pretty good  ( if I may say so myself! ).

So what am I talking about?  About three months or so ago a group of us formed a ukulele group. The aim was to learn and develop with an instrument which apparently is easy to play.

We are a diverse group, the only criteria that links us is geographic-we all live almost in walking distance from each other.

Our skill sets range from the musically competent and confident to a couple of first timers including me.

Many of you will have found yourselves in a similar situation at work-thrust together with people from throughout the organisation. Some you know,some you don’t and all with a variety of different skills.

We have no designated leader.  Our leadership comes from the skill groups present. For example our banjo player (who is the most skilled in the group,musically) will demonstrate and share his techniques. Another in the group will start harmonising as we try out a new song and next thing others have joined in. 

We find we have emerging talents being nutured along. One chap will sing a solo while another has found her singing voice-we just need to encourage her  now to sing on her own.

What makes this work so well is we all feel safe to try out new things.  The more experienced are encouraging and offer suggestions rather than criticise.  They demonstrate rather than tell.  Their feedback is always positive.

And our stretch goal came about as a challenge from another ukulele group who were well established.  ”Come and join us for a concert.We will all play a selection and then each group will show off their prowess”.     Or words to that effect.  It felt like a ‘yeah right’ moment but we decided to meet the challenge.

Boy did we practice.  We tried new ways of old songs and then practiced again and again.   Were we Carnegie hall material?  No but on Saturday night in Te Horo we played out hearts out and at the end went home on the bus feeling pretty pleased with ourselves.

You will all know that feeling of successfully accomplishing your goal. Especiallywhen its been a stretch.

So whats next?  A new challenge has been thrown into the group “Lets fill the town hall…”     Watch this space!

Impact of workplace romances

November 4th, 2010 | by Lee
impact-of-workplace-romances

The interesting topic of  workplace romances came up in the Training  Journal Digest late last week.  Stephen Engelhard talked about some informal research his UK  firm, Angel Productions, had conducted on the topic.   His firm were looking at the possibility of providing a training package on the management issues.  No, not on how to manage your workplace romance, but on how to manage  the situation.

Admittedly the research only covered 27 HR managers and 27 people in other work roles, but there seemed to be four HR main issues:

  1. Favouritism – real or perceived
  2. Risk of fraud
  3. Inconvenience of the  happy couple wanting to take holidays together
  4. Distracting emotional fallout if the couple split.  (I would have thought there is distracting emotional fallout while the couple are madly in lurve, as well!)

 Very few respondents had policies on the issue and fewer still enforced their policies. I presume there is a similar pattern here. One UK university researcher on the topic suggested that the recession is leading to an increase in workplace romances…..people turning to sex to deal with pressure?!

The comments are wide open for double entendre – A cognitive behavioural coach suggested the training DVD should include ‘managing hot thoughts’. I think that one at least was accidental.

Interesting working out which categories to allocate for this post.  Possibly I should have included community involvement?

Caring is not just for customers

October 20th, 2010 | by Janine
caring-is-not-just-for-customers

The recent earthquake in Christchurch Christchurchcity.govt.nz  showed us that fundamental core value of caring is alive and well.  Neighbours rallied around to help each other setting up BBQs, sharing with each other and making the most of a very difficult  situation.  Organisations donated generously in both cash and goods

And yet we so often read ,or experience, situations when caring seems to have been forgotten.

Caring translates into all our dealings with people not just those closest to us.

  • When we deliver a presentation we should ‘care’ about our audience
  • When we work with clients and customers we should ‘care’ about them
  • As managers and leaders we should care about our staff.

 Yet unfortunatelyoften we get too busy ,or just plain forget to use that core value in almost all of us.

Roger Steare rogersteare.com recently spoke at a meeting  and he talked passionately about the need to get back to using our core values at work. We care about the things that matter close to us -our families (and/or animals!)  and yet so often at work the culture dulls what we know is intrinsically right -the universals that make us civilised.  The too tight job description so we don’t ‘go the extra mile’.  The rules that stifle common sense

Perhaps it’s time to take stock and not wait for a disaster to bring out the best in us .We all do care  it’s now time to show it

A great brief reminder for using PowerPoint effectively

October 18th, 2010 | by Lee
a-great-brief-reminder-for-using-powerpoint-effectively

Do you need to communicate complex ideas in your presentation? My son is working on a presentation on progress so far on his Masters thesis and we are doing battle about keeping it simple. To make the point to him and hopefully to be useful to you: Ellen Finklestein has a very useful and brief online video presentation on keeping PowerPoint simple and visual.   In 2.39 minutes she gives a very accessible lesson on why you need to keep slides simple and visual.  She includes a before and after sample of the difference.

Ignore the irritating teacherly voice because the content is good.  She is using an interesting new technology called BrainShark to share the presentation.

Warm up is vital to audience engagement

October 4th, 2010 | by Lee
warm-up-is-vital-to-audience-engagement

We know that warm-up is a vital part of preparation for sport. Before a game we need to get the heart pumping, warm the muscles we will need to use and get the body ready to make unusual movements like twisting or jumping.

So too do audiences need to be warmed up to whatever we want to communicate.The audience is always warmed up to something, but unless we are aware of the warm-up process they may not be mentally in the right place.  As they arrive, whilte some maybe very keen to listen, others might not want to be there, or expect that the presentation will be too hard for them to understand. To get them warmed up you will need to establish your credentials on the subject fairly early on.  You may want to show them that it is easier than they thought to understand this difficult subject. 

This concept is closely related to the general idea of audience engagement and here are soem tips on that from TechRepublic

It is also a bit different: Each time you need to audience to shift what they are thinking about or doing, you need to plan carefully how you will get them make that shift. For example:

  • If you want them to buy your suggested solution, make sure you warm them up to the pain of the problem it solves. 
  • If you need them to give you their views on how some change will work, make sure you explain how it will look in practice and be welcoming of dissent.

Audiences are a little different to sports players because they are really always warmed up to something.  Make sure you control where that warm-up is heading. Don’t go off on a tangent or they will warm-up in the wrong direction. In short, don’t jump them, or confuse them!

The key to presence is being present

September 10th, 2010 | by Lee
the-key-to-presence-is-being-present

A common issue for our coaching clients in the past year has been the challenge of increasing the impact of their personal presence. Their  questions are often: ‘What is this ‘presence’  thing and how do I get more of it?’

While everyone needs to be aware of their personal presence, as we take on more influential leadership roles, we  need to be even  more conscious of establishing our presence.

 The key to it is simple…..or is it?

Seek first to understand

The message isn’t new:  Great personal presence requires us first to simply be present to others – by listening to them very carefully. Steven Covey sums it up well with his quote: ‘Seek first to understand before being understood.’

This seems very straightforward, but most of us tend to go into conversations focused much more on our own point of view – what we find interesting, what we want to talk about and so on.  This approach certainly establishes presence, but of the wrong sort!  To develop a strong positive presence, we need to focus first on understanding where the other person is coming from in the conversation.  

 Active listening is the key communication tool for keeping ourselves present.  There’s a challenge though, because while listening appears to be simple, it isn’t often easy.  The process requires commitment and real discipline of our conscious thought. Sometimes we have to keep repeating to ourselves: ‘I really want to listen to this person.’  When we manage to focus in this way, we are truly present. There is a very powerful story that captures the magic of this combination in The Power of Presence and Listening: A Fellow’s Narrative by Musharraf Navaid MD, in the Journal of Palliative Medicine.

Look effective when introducing a panel of speakers

August 30th, 2010 | by Lee
look-effective-when-introducing-a-panel-of-speakers

Do you sometimes need to introduce a panel of speakers?  Many of our clients need to do this when bidding for some work, or when convening a panel of speakers at a conference. Ellen Finkelstein’s newsletter last week included a polished and simple way of doing this by using PowerPoint .

Aside from images providing faces and names, briefly explain why each person is included in the panel. Each panel member’s expertise needs to clearly add something special to the occasion and to fit with the whole.   As you introduce each person,you explain why Person B follows Person A and so on. In your introduction make sure you answer the following questions:

  1. Why we are covering this specific subject, as part of the whole presentation?
  2. Why we are covering this aspect now?

If you would like some more tips on other aspects of leading or convening a panel, there are some useful ones in Presentation Pointers